Frequently Asked Questions – PollyNylons.com
1. Orders & Shipping
How do I track my order?
You’ll receive a tracking number via email once your order ships. Monitor delivery at PollyNylons.com/track.
What shipping options are available?
- UK Standard: 2-3 business days (£3.99)
- UK Express: Next working day (£5.99)
- International: 5-10 business days (price varies)
2. Returns & Exchanges
What’s your return policy?
- 28-day return window
- Items must be unworn with original packaging
- Free UK returns (exclusions apply)
How do I exchange sizes?
- Initiate return for original purchase
- Place new order for correct size
- We’ll prioritize processing
3. Product Care
How should I wash my tights?
- Hand wash in cold water
- Use mild detergent
- Lay flat to dry
- Avoid bleach and fabric softeners
4. Sizing Help
Where can I find size charts?
Each product page includes detailed sizing guides with measurements.
What if my size is out of stock?
Sign up for stock alerts on the product page.
5. Payments
What payment methods do you accept?
All major credit/debit cards, PayPal, and Apple Pay.
Is my payment secure?
Yes, we use 256-bit SSL encryption for all transactions.
6. Account Management
How do I reset my password?
Click “Forgot Password” on the login page to receive reset instructions.
Can I modify my order after placing it?
Contact us immediately. We process orders quickly and cannot guarantee changes.
7. Quality Guarantee
What if I receive damaged goods?
Contact us within 48 hours with order number and photos for replacement.
For additional questions, visit PollyNylons.com/help where our customer service team is ready to assist.