Delivery & Returns – PollyNylons.com
Delivery Options (UK)
- Standard Delivery: £2.99 (3-5 working days)
- Express Delivery: £4.99 (1-2 working days)
- Free Standard Delivery on orders over £30
- Discreet packaging on all orders
International Delivery
- Europe: £8.99 (5-7 working days)
- Worldwide: £12.99 (7-14 working days)
- Customs charges may apply outside UK
Order Processing
- Dispatched within 24 hours (weekdays)
- No dispatch on weekends/bank holidays
- Tracking email sent upon dispatch
Returns Policy
- 28-day free returns (UK only)
- Items must be unworn and unopened
- Original packaging required
- Hygiene seals must be intact
How to Return
- Log into your account
- Select “Request Return”
- Print prepaid label (UK)
- Post at any Royal Mail location
Refunds
- Processed within 5 working days
- Issued to original payment method
- Allow 3-5 days for bank processing
Exceptions
- Final sale items cannot be returned
- Gifts require original receipt
- International returns: customer pays postage
Damaged Items
- Report within 48 hours
- Include photos of damage
- We’ll send replacement immediately
For full delivery & returns information, visit PollyNylons.com/shipping